Legal
Refund and cancellation policy
Last updated: 27 August 2026
Scope
This policy applies to vulnerability scanning engagements, assessments, and remediation retests offered by Workspace Cedarpoint (Pty) Ltd. It does not cover physical products or software subscriptions, which we do not sell on this site.
Deposits
A deposit stated in the scope letter may be required to reserve scan windows and allocate assessor time. Deposits are credited toward the engagement fee.
Cancellation by the client
- Cancellation more than ten business days before the scheduled start: deposit refunded minus a R750 administration fee.
- Cancellation between five and ten business days before start: 50% of the deposit is refundable.
- Cancellation fewer than five business days before start, or after scanning has begun: deposit is non-refundable; work completed to date is payable.
Rescheduling
One reschedule with at least five business days’ notice is usually accommodated without charge, subject to assessor availability. Later or repeated changes may incur a rescheduling fee of R1,200 or require a new deposit.
No-shows and access failures
If authorised access, credentials, or contacts are unavailable at the agreed window and the delay is on the client side, that window may be treated as consumed. A new window will be quoted separately.
Work already started
Once discovery or scanning has started, fees for completed phases remain payable. Partial refunds, if any, apply only to unused later phases described in the scope letter.
Full or partial refunds
If we cancel an engagement for reasons other than client breach or force majeure, you may choose a full refund of amounts paid for undelivered work or a rescheduled date. If delivery is materially delayed by us beyond the timeline in the scope letter without agreement, you may request a partial refund proportional to unfinished phases.
Non-refundable items
Completed report delivery, clarification calls already held, and third-party costs explicitly approved by you in writing are non-refundable.
Refund process and timing
Email hello@workspace-cedarpoint.click with your scope reference and reason. Approved refunds are processed within fourteen business days to the original payment method where possible.
Retests
Remediation retests booked as separate engagements follow the same cancellation windows. If the original findings list is incomplete because fixes were not deployed, the retest fee remains payable for the attempt unless we agree to postpone before the window opens.
Contact
Refund requests: 0113628812 or hello@workspace-cedarpoint.click.